Thank you for choosing Noor Tutoring. These Terms & Conditions explain how our live online 11+ classes work, what you can expect from us and what we ask of you in return. By booking a trial class, starting a subscription or buying a resource, you confirm that you have read and accepted these terms.
Noor Tutoring is run by Fahmida Ismail as a sole trader. “We” and “us” means Noor Tutoring; “you” means the parent or guardian making the booking; “your child” means the student enrolled.
Before your child’s first class, we ask every family to complete and sign our Tutoring Agreement and Parental Consent Form. Those documents, together with our Privacy Policy, form your agreement with us. If anything here differs from your signed Tutoring Agreement, the Tutoring Agreement applies.
If anything is unclear, please get in touch through our Contact page before booking.
We teach live, one-hour 11+ classes on Zoom in small groups of no more than six students, so every child receives genuine attention and lessons can be adapted to their level.
Classes are paid for by a monthly subscription for each subject, which reserves your child’s weekly place. Current prices are shown on our website and confirmed at checkout before you pay. Fees include all classes, notes, materials and individual feedback. We are not VAT registered.
| Option | How it is charged |
|---|---|
| Trial class | Once, when you book it |
| Subject subscription | Monthly, for one subject with one class each week; paid in advance on the 1st of each month |
| Additional subjects | Monthly, per extra subject; added at checkout or later, with no bundle discount |
| Joining mid-month | A one-off payment for the classes left that month, at the per-class rate shown when you book |
The monthly fee is not a price per class. Depending on how the calendar falls, a month may have three, four or five classes, and the fee stays the same so your payments are simple and predictable.
Half-term and school holidays are already built into the monthly fee and are not deducted.
Classes finish in early December and no payment is taken that month. Your next payment is on 1st January.
You can start at any time, subject to availability. You pay a one-off amount for each class left in that month, at the per-class rate shown when you book and your subscription starts on the 1st of the following month.
For example, if you join on 22nd September with one class left, you pay for that one class and your subscription starts on 1st October. If you join in the last month of a term, the one-off payment covers the rest of that term and your subscription starts when billing resumes for the next term.
Preparing for the 11+ takes time and consistency, so a minimum one-month commitment is required. We are unable to accommodate occasional or pay-as-you-go attendance.
Unused classes cannot be carried over to another month, transferred to another student or used towards a resource.
Your subscription is taken automatically by card on the 1st of each month, in advance, and renews every month until you cancel. All payments are processed securely through Stripe.
A trial is a single class for a new student, paid at the current trial price when you book, subject to availability in the group. It does not enrol your child in a subscription; you decide separately whether to continue. As places are limited, a subscription is the only way to guarantee your child’s weekly spot.
If you need to cancel a trial, let us know at least 48 hours before the start time and we will move it or refund you in full.
With less than 48 hours’ notice, or if your child does not attend, the trial is charged in full, as we usually cannot fill the place at short notice. We may waive this where something genuinely unavoidable has happened, so please let us know.
You can cancel your subscription at any time through the subscription portal. Enter the email you enrolled with and we will send you a login code. From the portal you can also update your payment method and download past receipts.
Because you sign up online, you have 14 days from the day you sign up to cancel without giving a reason. Classes usually start within those 14 days.
By signing the Tutoring Agreement you ask us to start during that period, and you accept that if you then cancel within the 14 days we will charge a fair amount for classes your child has already attended and refund the rest. If your child has attended none, you receive a full refund.
To use this right, email us before the 14 days are up. Refunds are made to the card you paid with, within 14 days of you telling us.
We may end your child’s place by giving you one month’s notice, or straight away in the circumstances described under Conduct or Safeguarding below. If we end it early, we will refund the unused part of the month.
Your monthly fee reserves a place in a small group rather than buying a set number of classes, so classes your child misses are not refunded, credited or rescheduled. This applies even if you tell us about an absence in advance.
We will always send the materials covered so your child can catch up before the next class.
Classes take place on Zoom, and worksheets, homework and lesson materials are shared through Google Classroom. Your child will need access to both, using a Google account you provide or approve. If anything needs printing, we will send it in advance.
We ask every child to arrive on time and ready, with their camera on, and to be courteous and kind to the tutor and others in the group.
If a child is disrupting the class, we may mute or remove them for that session. If it keeps happening after we have spoken with you, we may end the agreement and refund the unused part of the month.
We make an audio recording and transcript of each class, used solely to prepare teaching notes and summaries. These are stored securely, never shared with other parents or third parties, and kept no longer than necessary in line with our Privacy Policy.
Recordings are not shared with absent students; instead we send the materials covered. Please make sure nobody in your household records, photographs, screenshots or streams any part of a class.
Our worksheets, question banks, notes and mark schemes remain our property. You are welcome to use them with your own child, but please do not copy, sell, share them with other families or post them online.
We hold a current Enhanced DBS check, renewed every year or kept current through the DBS Update Service, and are happy to show you a copy. We follow the Code of Practice published by The Tutors’ Association and hold professional indemnity insurance.
You will receive a weekly email outlining what was covered in class. We will also be in touch to share big wins and any concerns about your child’s progress as they arise.
Resources bought as a download are available the moment payment is made. Because of this instant access, you agree when buying that you lose the right to cancel, and these purchases are non-refundable.
Where a resource is accessed by login, that access is personal to you. If we find an account shared between several users, we may close it without a refund.
We occasionally run larger revision sessions at key points in the year. These are separate from weekly classes and may be recorded by the tutor, with the recording shared with everyone who booked to attend or to receive it.
Students join with microphones muted and cameras off, and can ask questions in the Zoom chat.
As the joining link is issued as soon as you book, a masterclass place is non-refundable once purchased.
We focus on building strong exam technique, confidence and problem-solving skills, and consistent attendance makes the biggest difference.
We cannot, however, guarantee any particular mark, grade or school offer. Outcomes depend on your child’s starting point, attendance and effort, and on decisions made by schools that are outside our control.
We make every effort to keep our notes and resources accurate and up to date, but the occasional error cannot be ruled out. If something looks wrong or unclear, please let us know so we can put it right.
We are registered with the Information Commissioner’s Office and handle personal information in line with UK data protection law and our Privacy Policy.
Optional permissions, such as for testimonials, anonymised work samples and published results, are recorded on the Parental Consent Form, and you can withdraw any of them in writing at any time. You may also ask to see, correct or delete the information we hold about your child.
Please email us first. We will reply within one working day and aim to resolve things within five. If we cannot sort it out between us, we both agree to consider Alternative Dispute Resolution before going any further.
We may change these terms or our fees by giving you at least one month’s written notice. If you would rather not accept a change, you can cancel before it takes effect.
Our registrations, newsletter and free materials are for parents or guardians signing up on behalf of a child. By registering for anything on our site, you confirm that you are 18 or over.
These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute. Nothing in these terms affects your legal rights as a consumer.
