This policy explains what personal information Noor Tutoring collects when you use our website and services, why we collect it, how we look after it, and the rights you have over it. We've tried to keep it clear and readable rather than burying the important parts in jargon. If anything is unclear, you are always welcome to get in touch using the details at the end.
Because most of the people signing up are parents and guardians, references to "you" and "your information" mean the adult account holder, unless stated otherwise. References to "your child" mean the student enrolled in our classes.
The data controller is:
This means Noor Tutoring decides what information is collected and how it is used, and is responsible for keeping it safe. We are registered with the Information Commissioner's Office (ICO).
Depending on how you interact with us, we may collect:
You provide most of this yourself, through our booking process, the Tutoring Agreement and the Parental Consent Form. Usage information is gathered automatically through cookies and similar technologies, explained in the Cookie Policy below.
Where information is required to provide a service — for example, an email address to send you a class link — we'll let you know, and not providing it may mean we can't offer that particular service.
UK data protection law requires us to have a lawful reason for each way we use your information.
| What we use it for | Our lawful basis |
|---|---|
| Providing classes, managing bookings, sending class links, materials, notes and weekly progress updates | Performance of our contract with you |
| Taking payment for subscriptions, trial classes and resources | Performance of our contract with you |
| Recording and transcribing classes to prepare teaching notes and summaries | Our legitimate interest in providing accurate, high-quality teaching notes |
| Taking account of your child's health or additional needs | Your explicit consent, given on the Parental Consent Form |
| Contacting you or your emergency contact at short notice about a class | Performance of our contract with you, and our legitimate interest in your child's welfare |
| Safeguarding children and responding to welfare concerns | Legal obligation, and the substantial public interest in safeguarding children |
| Responding to enquiries and providing support | Our legitimate interest in running our business and helping you |
| Sending newsletters and updates you've asked for | Your consent — you can unsubscribe at any time |
| Using testimonials, anonymised work samples or school offers | Your consent — you can withdraw it at any time, in writing |
| Keeping our website secure and running properly | Our legitimate interest in operating a safe website |
| Non-essential cookies, including analytics and advertising | Your consent |
| Keeping financial records and meeting our legal and accounting obligations | Legal obligation |
We will only use your information for the purposes described here, or for closely related purposes you would reasonably expect.
We do not use your information to make automated decisions about you or your child.
Our sign-ups, newsletter, and free materials are intended for adults — parents and guardians registering on behalf of a child. By registering, you confirm you are aged 18 or over. We collect information about children only from their parent or guardian, and we handle it with particular care.
From time to time we run larger revision sessions and masterclasses. These may be recorded, and the recording will be shared with everyone who booked to attend or to receive it.
In these sessions students join with their microphones muted and cameras off, and can ask questions through the Zoom chat.
Like most small businesses, we use a handful of trusted third-party tools to run things. These providers process some of your information on our behalf, under their own privacy policies:
We only share your information with these providers to the extent needed for them to do their job, and we choose providers who take data protection seriously.
We may also share information with professional advisers such as an accountant, or with authorities where the law or a safeguarding concern requires it.
We do not sell your personal information to anyone, and we never share it for anyone else's marketing.
Your information is handled at our place of work and by the service providers listed above. Some of these providers may process information outside the UK, including in the United States.
Where that happens, we take steps to ensure your information continues to be protected to a standard equivalent to that required under UK data protection law, for example through the UK-US Data Bridge or approved contractual safeguards.
We keep your information only for as long as we need it for the purposes set out above. In practice:
| Information | How long we keep it |
|---|---|
| Class audio recordings and transcripts | Until teaching notes are complete |
| Student records, including details, teaching notes, attendance, work samples and feedback | While your child is enrolled, and afterwards only for as long as reasonably needed, for example to answer questions or resolve any issues |
| Health and additional needs information | While your child is enrolled |
| Booking and payment records | For as long as you use our services, then for as long as the law requires for tax and accounting |
| Safeguarding records | For as long as required by law and safeguarding guidance |
| Enquiries from families who don't enrol | For as long as needed to respond and follow up |
| Marketing information | Until you unsubscribe or ask us to stop |
We take appropriate measures to protect your information against unauthorised access, loss, or misuse. Access is limited to the tutor, who needs it to run our classes and support you.
Every Zoom class uses a waiting room, with each participant admitted individually and a joining link unique to that class. Google Classroom is closed to invited students only, and our providers are chosen with security in mind.
While no system can be completely guaranteed, we take our responsibility here seriously.
We ask you to help too: please keep Zoom links and Google Classroom access within your household, and make sure nobody records, photographs, screenshots or streams any part of a class.
Under UK data protection law, including the UK GDPR and the Data Protection Act 2018, you have the right to:
To exercise any of these rights, email us or submit a contact form. We'll respond as quickly as we can, and within one month at the latest. There's no charge for this.
If you'd like to raise a concern with the ICO, you can do so at ico.org.uk or by calling their helpline on 0303 123 1113.
Our website uses cookies and similar technologies, which we'll refer to together as "cookies", to help it work properly and to understand how it's being used. A cookie is a small file stored on your device when you visit a website.
We use the following broad categories:
Some of these cookies are set by us directly, and some by the third-party services listed earlier, for example Stripe, Calendly, Meta, or Google Analytics.
We only set functionality, analytics and marketing cookies once you have agreed to them.
Where cookies rely on your consent, you can give or withdraw that consent at any time through the cookie preferences panel on our website.
You can also control or delete cookies through your browser settings — most browsers let you see which cookies have been set, block them, or clear them, though doing so may affect how parts of the site work.
If you'd like to opt out of interest-based advertising more generally, you can do so through YourOnlineChoices, which covers most advertising tools used in the UK and EU.
We may update this policy from time to time. When we do, we'll post the revised version here and update the date at the top.
Where changes are significant, or where the law requires it, we'll take reasonable steps to let you know. We'd encourage you to check back occasionally.
